The expensive cost of refinishing wood floors for less

Home services can be cheap or expansive. Some services that come to mind are plumbing, heating, painting, kitchen remodeling and of course wood floors. We all know the saying you get what you pay for. In most cases it is true and I have seen too many floors that failed because of a price point decision made by the consumer. The most common mistake consumers make is hiring flooring contractors based on price or letting the price be the first deciding factor on their list.  

As we all are consumers at one point or another we should look out for a few things when hiring a hardwood specialist:

1. Reputation
2. Experience
3. Technical education
4. Equipment
5. Intuition 

As you can see money is not on this list. The bottom line is that if you look out for these five factors you’ll end up with very compatible quotes as far as price goes. In other words, most chances are that if you interview three flooring contractors that have the same level of 1-4 elements, they would all be within the same price range. So, going back to “you get what you pay for”. Done right, the interview process is very critical to making a wise and educated decision. I speak for myself when I say that when I interview contractors to work in my home it all comes down to intuition. I can very easily find two or three contractors that hold the same experience, education and reputation. In the end I will hire the one I feel most comfortable with. 

So how in the world a small decision like hiring the wrong flooring contractor can flip your life upside down, cost you a lot more money than you planned and ruin your schedule? Let’s start with the decision making of one John Doe. John hired contractor X to refinish his floors. X was not the most educated or experienced but the price was right, which made his quote very attractive. He did offer three coats of oil base urethane like the other guys, though he could also move furniture and work on the weekend. 

Here is what happened next: contractor x was late every day, used no dust control, his guys were not insured, he used cheap finish from the local box store and in the end the floors looked horrible. The owner paid 50% cash up front for a job that didn’t deserve even that amount. 

The owners came back after a weekend out of town to discover the following:

• Their entire house including the walls was covered with dust.
• The floors looked dirty, blotchy and felt rough to the touch.
• There was garbage everywhere they looked; outside, on the window cells and in their bathrooms.
• The sinks were filthy.
• The walls and their cabinets were all scratched up.
• The baseboards were gauged and had black marks all over them.

John Doe much like any of us was unhappy to say the least. He called the contractor asking for the floors to get fixed up and pointed out all the damages in the house. The contractor said the floors were fine and wanted his money. Since John refused to pay the contractor decided to sue John. Two months later:

• They were in court
• The floors were not fixed
• John had to hire a pro to fix the floors for more money, a lot more
• The family and the pets had to have arrangements made for them for all this time
• John spent endless hours talking to experts, researching his problem online and dealing with the issue.

In the end, all this could have been avoided had John decided to pay a little more to a more qualified professional. I see this stuff happen every month. We get called out to fix jobs like that. By the time I show up to look at the floors, it is usually a couple of months after the problems started. In not so many words: we quote the job, schedule it, show up on time, complete it to customer’s satisfaction on schedule and move on. This is how it should be for everyone. Remember that saving money on your wood floors can cost a lot more very shortly after. 

As the old saying: cheap labor is expansive.