Top Three Mistakes Consumers Make When Hiring a Floor Contractor

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white oak refinish Berkeley bona ambersealWhen hiring someone to refinish your wood floors, or to install new hardwood floors there are many things you should do and don’t. From asking the right questions to checking the experience and quality of the company, this process of interviewing and hiring can be long and agonizing.

Here are my top three mistakes most of us do in the process of hiring a floor contractor. It could be for a refinish and repairs, or installation of new wood floors. The mistakes cover both avenues, and are mainly things I see here in the Bay Area, CA.

  1. Calculating a price by the square foot:
    A lot of consumers get stuck on this. Understand that this price per square foot didn’t come from contractors, it was created by someone along the way to put a price tag on something that isn’t a product – it’s a service. Professionals give you a quote for the work you ask them to do. They calculate in their quote things from payroll expenses to how much filler they need to use on your floor. A professional cannot simply take a number like $4 and multiply it by any size job to get them to a reasonable gross sale. When a professional gives you a quote, don’t automatically compare it to others just by dividing the number by the square feet you have. A lot more goes into your floors than you know, and even more than the professional has time to explain to you. I always refer to the dentist example. Understand that a tooth specialist could possibly charge thousands of dollars for 30 minutes of work. Compare that to when you get a crew of experienced craftsmen to work on your floors for a week, and it costs you only around 8K or 9K, it does seem cheap in comparison. To me, what society has determined is unquestionable as far as prices go, is beyond logical. It is unfair and makes no sense who gets to “get away” with their prices, and needs to negotiate, accommodate and follow.
  2. Asking google if whatever the contractor told you is actually true.
    Anything from what finish is to be used, or floor product. Understand that the information online is usually wrong, and doesn’t apply to your scenario. Trust in your reputable professional to provide you with the right answers, and recommend the right product. On the same token, don’t go to online forums seeking others opinions on your situation. They didn’t take the time to drive to your home, and give you their time. Finally, they don’t even know what the full scope of work is, and most likely they would like to look like they know better when in fact they usually don’t.
  3. Relying only on review websites
    It’s become a norm to check and judge companies based on their presence on review sites like Yelp or Angie’s List. Understand that as much as it is a good resource to read about other people’s experiences, those sites could also have bad information. These days it is easy for a new company to create a profile that looks like they had been around for decades, served hundreds of customers – when in fact – they have been in business for a few months. Writing fake reviews, and posting stolen pictures from social media is common among those companies. Unless you are in the trade of floors, you couldn’t tell just by looking at their profile. Beware, as to how you should take those sites with a grain of salt.

Hiring a Professional to Sand and Finish Your Hardwood Floors – Understand What You Pay For

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Here at Avi’s Hardwood Floors we specialize in installing, sanding and finishing wood floors. That is all we do, every day five days a week all year. One client said to me recently that he did not appreciate the full art and effort it took to refinish a floor until he saw us in action.

These days it seems most flooring products in the market are part of a trend of colors like gray and white. These floors are mostly engineered and often wire brushed which means – you cannot refinish them in the future. The art of sanding and finishing is slowly disappearing as the need for craftsmanship is declining. The market is filled with more people who can only install floors at a simple straight layout, yet alone add borders or set inlays and medallions.

The art of sanding and finishing is more appreciated now than ever, as home owners who have solid wood floors start searching for someone to refinish their wood floors, they often times find it hard to find someone qualified to do the job. Most guys have not had any training in refinishing floors or simply cannot do it.

When you find and hire a professional to refinish your floors understand the following:

  • Refinishing floors is an art. Even with all the training and years of experience it is still all in the hands of the craftsman or woman
  • Every job is different so the professional is challenged with each floor in different ways
  • The task of reviving an old floor is a multi-step process, unlike what you might see on your local home channel. It is a time consuming process
  • True professionals who know their craft have been around for a while and would still be around for years to come
  • Putting a price per square foot on this type of labor is simplifying the idea that anyone can do it and provide the same result
  • Refinishing wood floors takes a lot of attention to detail, for example: protecting adjacent surfaces, owning the right machines to provide complete dust free sanding, mastering the technique for each wood specie, knowing what to use for filling oak vs. cherry, how to treat a top nail floor vs. tongue and groove, identifying and repairing a floor, choosing the right finish for the client and being able to master the use of each finish.

As you can see, sanding and finishing wood floors is truly an art. It cannot simply be taught by attending one school, watching a video or reading a book alone. It is a process of years of learning and with each wood floor comes a new challenge. Next time you look for someone to refinish your wood floor understand that not all who say they can – can do it well.

How We Contain Wood Dust

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Hardwood-Floor-Kitchen-White-CabinetsAt Avi’s Hardwood Floors we use several ways to control the cleanliness of your home while we sand and finish your wood floors.

We start with a clean site. Normally we would vacuum the floors and spend time taping off areas of the home where we don’t work. If we work in kitchen area we tape off all cabinets and if you have a big tv and wall mount speakers we will tape them off as well.

We use state of the art sanding machines – these machines are expensive industrial type sanders that are specifically designed for wood sanding. These sanders are the only ones in the world tested for wood dust emissions and are the most efficient in dust containment. Sounds like magic, right? Not really. We have seen other contractors claim to be dust free when in fact all they have is an old sander with a cheap utility vacuum attached to it. A vacuum sucks in the air and blows out air. If the vacuum is not designed to capture and contain the fine particles of dust then that dust will end up back in the air.

Some of our sanders have built in dust containment systems. All we have to do is empty the bags outside when they are full. Some of our other sanders are part of a dust free sanding system so all the vacuums are interchangeable and all the filters are HEPA filters. HEPA is the most efficient filter (and most expensive) in collecting fine dust.

Of course, there is always a few dust particles that get away and end up on the baseboards or in the corners. The last step of refinishing your floors is vacuuming every inch of the floors, window cells and other areas. We thoroughly check the site for any dust and wipe off any surfaces like counter tops.

The results yield a clean home with a newly refinished floor and a clean top coat of finish with no debris or dust stuck in it. At Avi’s Hardwood Floors we have done hundreds of jobs for families that had members of the family with allergies or other health conditions. We even did a few jobs for some with severe dust allergies. Those home owners had such strong reactions to dust they had specialty air cleaning systems installed in their home. Hiring us was the sure thing to do and we never disappointed anyone with our promise for a clean sanding job.

One client insisted we taped off their entire living room before we started work. We did. He came to check up on us a few hours into the refinishing process and said: “wow, there really isn’t any dust!” we just smiled and kept on sanding.

Trust us in doing a great job while keeping your home clean. This is not one of those empty marketing promises, it is the truth.

How do we create wood dust and why does it get everywhere?

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We use several kinds of sanding machines:
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  • Belt sanders – the abrasive is a belt which spins around a drum in one direction
  • Single disc sanders – the abrasive is round and spins in one direction
  • Multi disc sanders – three discs which spin in multiple directions
  • Orbital sanders – single disc random orbit type

The one thing that is common to all these machines is this: they all create very fine dust quickly. Unless there is a vacuum there to contain the dust, it will get in the air immediately. The motor parts and fans inside the sanders help blow the dust off the floor and up into the air. Once in the air, the dust will travel several feet and often far enough into other rooms. It takes several hours for fine wood dust to settle on flat surfaces like shelves and floor coverings.

A big part of our business is fixing other people’s sanding jobs. We have seen dust on walls, in bedrooms all over the home owners stereo and tv. We have seen dust completely covering a furnace air return and piles of it inside floor heat registers. Dust must be contained for a good sanding job.

The Best Wood Floors for Dog and Cat Owners – Part 2

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pets urine stains on hardwood floorHow to use and maintain your wood floors living with dogs and cats in the home.

Dogs and cats are probably the most common pets we all have in our home. Much like any member of our family they spill water, shed hair, scratch the wood floors and just plain wear through the house just living in it. That is part of everybody’s life. Added to the equation is the fact that if not properly trained, pets will urinate on the wood floors and permanently stain the wood.

If you have a dog or a cat and hardwood floors in your home, this blog is to help you understand what your pets do to your floors and how to keep the floors clean and maintained.

Common topics my clients have asked me about:

  • Pets who shed hair on your hardwood floors – This is a pretty easy fix. You can use a vacuum, a broom or a lightly dampened mop. I find it easier to use a damp mop or a micro fiber mop. A lot of the new micro fiber mops will pick up hair and dust without having to spray anything on the wood floors. When the mop is dirty just take it outside and shake it clean.
  • Water spills around their water station – Water and wood do not mix. No matter the finish you have on the floor, water will penetrate through it and will soak in through the floor seams and end joints over time. Water spills and drips in one area on a daily basis will cause discoloration in the wood, stain the wood or cause minor expansion and swelling of the hardwood floors. To keep those from happening, use a dry clean rag or towel to wipe the area daily. I have seen some clients that placed a plastic sheet on the wood floors and that works well.
  • Scratches on your wood floors – dogs and cats, especially large dogs will scratch your wood floors very easily. The heavier the dog the more scratches. A common mistake with site finished floors is for the home owner to move in too soon after the last coat of finish was applied. Since the finish had no time to cure properly the pets would then scratch the wood floors quickly and easily. It is important to try and keep those nails groomed and filed. It is also recommended not to let your 80lb dog run and play inside…

Much like us dogs and cats use and wear our wood floors. Following these simple guidelines will help reduce wear and tear on your floors and keep them clean for all to enjoy.

The Best Wood Floors for Dog and Cat Owners – Part 1

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20161020_114247_smMany of us have dogs or cats as part of our family, and as such we let them inside the house on the hardwood floors. Dogs and cats will walk, run and play on the wood floors and much like us humans will cause some damages over the years. Normal use of our wood floors will eventually cause loss of sheen, scratches, dents, stains and discoloration. Having pets in the house often causes early wear and tear and/or excessive scratches. This leads me to guide you through choosing and using your new wood floors.

The first thing you need to remember is that what you are wearing through is the finish on top of the wood floors, not the wood itself. When considering a new hardwood floors, remember that you don’t need the hardest wood in the world. Unless you drop hammers on the floor every day you don’t really need a floor like let’s say Ipe’ or Strand Woven Bamboo.

The second thing to remember is what the plan for the near future is; Are you going to sell the home? Are you staying there for a while and might need to be able to refinish the floors?

The third and last thing to ask yourself is what kind of pet do you have? Is it a small dog or a big heavy dog that will scratch the floor finish easily? Is it a puppy which urinates everywhere and will stain the wood?

Let’s discuss these issues and figure out which wood is best for you:

  • If choosing a prefinished product buy a higher quality floor, usually the more you pay the better the finish. If you choose a site finished product make sure your contractor uses commercial finishes and not DIY cheap one component finishes. I recommend using a site finished product because of many reasons, the main one being – you can add one or two extra coats for more protection. That was easy, right?
  • If you are selling the home in less than ten years then you’ll need to make sure your hardwood floor can be refinished or recoated before you sell it. Nobody wants to buy a home with a beat up wood floor that needs work or cannot be serviced. If you bought a prefinished floor that cannot be sanded because of a thin veneer or because of a Teflon like coating then you have a problem. If you chose a solid site finished product then you can easily repair and sand it, and most likely change the color/sheen.
  • Important: no finish is impermeable – meaning if your dog urinates on the floor or a water spill stays on the floor it will eventually penetrate through the finish and stain the wood. The stain cannot be sanded off. The solution to this is preventing by training your pets, there is really nothing you can do with wood floors to protect them from liquid damage.

To summarize, choose a floor that is versatile in service and use. Don’t choose something too soft like Fir and you don’t have to use an exotic wood like Ipe’. There are many options for you out there like White Oak, Red Oak, Maple, Brazilian Cherry, European Oak and more. Do your research and make sure that in the end, you hire and consult a professional. In the next part I will discuss how to use and maintain your hardwood floors with pets in the home.

Matching your original oak floors with new

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A lot of home remodel projects call for new hardwood floors in additions, repair of areas where walls were removed and refinishing of the existing floors. It takes a skilled craftsman to identify the type of hardwood floors you have in order to get a match to your 100 year old floor. We got a call just for that type of project in the Berkeley area. The kitchen had old and worn vinyl floor and the home owner wanted to replace that with new hardwood floors to match what was in the rest of the house. A quick look around and I determined the floors were solid top nail white oak. Original to the home, those floors had seen quite the use and a lot of sun light over the years. I recommended using the same white oak floors in the kitchen with the only difference of a tongue and groove product instead of a top nail. The owners agreed to my recommendation and accepted the quote. We then scheduled the delivery date for the wood to acclimate properly to the home. Approximately a week after that we removed the old floor in the kitchen and installed the new white oak floors. We took the time to sand and seal the appliances areas so that they could be installed back in place immediately. That way the home owners didn’t need to worry about the appliances being installed after the floors were all finished and accidently scratching them. After we completed the install we checked the moisture content in the new wood, comparing it to the moisture content in the existing hardwood floors. That gave us a good idea of how long we had to wait before sanding and finishing the new white oak floors. We came back about a week later to sand the new white oak floor in the kitchen and the existing floors in the dining room. The owners stayed somewhere else while the finishing was taking place for a week. This was phase one of two to refinish the floors in the entire first floor. With having no place to put the furniture, a full schedule and young kids in the house we all decided to plan out and schedule the second phase later in the year. The finish on the older floors was a one component low solids water base. The finish faded over the years and was completely worn by the time we got there to do the work. When we were done the big difference in finish qualities and look was obvious to the untrained eye ever before. Four coats of high solid polyurethane showed a smooth, clear and rich looking finish, providing this family with a floor to be used for years to come.

Why Hire Avi’s Hardwood Floors?

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At Avi’s Hardwood Floors we offer anything and everything that is wood floors. We install, sand and finish solid hardwood floors in the East Bay communities. Our reputation had been built on quality and customer service.

Can I Refinish my Engineered Floors?

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Over the past decade engineered floors became the go to product in a lot of areas. Manufacturers were driving more flooring products in engineered form into the market as demand grew. Engineered floors were at first just a plywood core with a very thin veneer or real wood on top. Most of them could not be refinished, so when the wear and tear took toll on the floor it had to be replaced. That was in a lot of cases very costly to the home owner.

We recently had to refinish another engineered floor. The floor was red oak veneer over plywood core. We had absolutely no wiggle room with the sanding. The veneer was very thin. We turned the yellow creamy looking red oak into a dark brown espresso color within two days. The home owner was stunned to see the transformation, especially after hearing so many other contractors say they could not refinish that floor.

When it is time to make the decision you have two options: hire a professional to sand the floors or replace it. Refinishing the floor is a small expense in comparison to a full blown hardwood floors replacement, especially if that engineered floor is glued to concrete, which is the case in most homes here in the Bay Area.

Like our past client, take the time to research the professionals in this area. You’ll soon find out that many contractors don’t know and can’t sand such a thin wood floor and so they’ll quote you on a floor replacement. Not knowing much about wood floors you might end up accepting their recommendation and spending your good earned money for no good reason on a brand new product.

Engineered floors have one thing going for them – there’s real wood veneer! If that veneer is thick enough we can refinish it. We had saved so many floors and saved so much money to our clients over the years. With a full dustless refinish process combined with our well qualified crew your engineered wood floors can also be transformed.

Click to enlarge photos

Which is the Best finish for my Wood Floors?

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Sanded-Hardwood-FloorsWe all want to protect our wood floors with the best finish available so we don’t have to do it all over again, right? Most our clients who choose to install new hardwood floors in the East Bay are concerned about the future of their floors. One client in Berkeley, CA asked me what finish would be best living with a big dog in the house. Another one in El Cerrito wanted to know what finish would protect their wood floors from water damage. The answer to this question is very simple: choose a professional to apply a commercial finish on your floor, maintain it properly and you should be fine. There is no one magic floor finish that does it all, after all we all walk on these finishes every day.

There are many choices of finish out there, here is a table exploring some of the characteristics of the main finishes used in the wood flooring market these days:

Finish Type

Color

Approximate Drying Time

Approximate Cure Time

Aging Color

Approximate VOC

Pros

Cons

Oil Base Urethane

Amber

overnight

7 days

Amber

500 g/L

Durable, ages nicely, easy to repair

Strong smell, dries slowly

Water Base Urethane

Clear

3-4 hours

Approximately 80% in 3 days

yellow

210 g/L

Durable, lower VOC, dries and cures fast

Results vary depend on product

Wax Oil Blend

All colors

overnight

7 days

Depends on color

zero

Easy to maintain, no VOC

No resin build up on the floor like oil and water finishes

Staining Wood Before Finishing

All colors

3-4 hours for light colors overnight for dark colors

7 days

N/A

550 g/L

n/

n/a

All finishes require regular maintenance.

All finishes will scratch.

All finishes will wear with regular use overtime.

All finishes can be repaired or restored with different results.

There is no magic product that cures in a day and will never need refinishing. It all comes down to which look you like and how you would be using the floors. Applied correctly all finishes will stand the test of time.