This time we were called to fix a wood floor someone else refinished badly. The owners got my name from researching online and finding my information on the National Wood Flooring Association website. It has been more than a month since the floor was refinished. The contractor had dust all over the home, the finished floor was streaky, had sanding marks everywhere and did not look good. The contractor told the owner to move the rugs and furniture back onto the floor only a couple of days after he was done. Obviously, it did sound strange to the owners but they figured they should listen to the professional. Long story short, the finish under the rugs was completely ruined from being covered so quickly without having time to cure. The sheen of the floor was uneven and the contractor who came back to fix the final coat just made it worse.

When I met with both the husband and wife I reassured them very quickly that I could fix this to their satisfaction. I explained to them who Avi’s Hardwood Floors was. We discussed my experience, education, training, tools and the high level of craftsmanship both my employees and myself constantly try to improve. To their request I pointed out everything I saw in the floor that I could fix. They were impressed by the number of details my trained eye could see. I also recommended a different finish on this exotic wood – Brazilian Cherry, a conversion varnish. They admitted that they could not see a lot of the things I noticed as I was walking them through the floor.

I sent them the quote the same day. They approved it immediately and we started the work. I assume between meeting me and reading information online about my company they knew we are the best.

With the project approved we scheduled the job. On the agreed upon date we showed up on time, sanded the floor to perfection and finished on schedule. We finished the work in about a week and this is how we did it:

• We covered all appliances and cabinet surfaces in the kitchen with cardboards
• We taped off our work areas
• We vacuumed the floor before we sanded it
• We sanded all existing imperfections in the wood floor utilizing both technique and the right tools
• We then applied a conversion varnish over the floor and let it cure properly

There are a lot of guys out there who kind of know what they are doing when it comes to hardwood floor refinishing. I don’t blame them for not knowing what they don’t know. This is exactly the scenario we see at Avi’s Hardwood Floors every week. Make sure your contractor is qualified and capable of providing a quality service. Just because someone has a license and some tools doesn’t make them a professional. In this case the time wasted was two months from the time the first contractor did the floors and the time we completed the refinish/repair work.